Terms and Conditions These apply to the sale of goods that will govern any contract for sale that we enter into with you and comply with the Consumer Protection (Distance Selling) Regulations 2000. To order you must be at least 18 years of age. All prices within our website are inclusive of VAT. The laws of England and Wales shall govern the Contract between us and any dispute will be resolved exclusively in the courts of England and Wales. These terms and conditions are subject to change at any time without prior notice to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions do not affect your statutory rights. Many of the products we sell are of a technical nature and it is not practical to publish detailed, up-to-date specifications of all the products. All drawing, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. It is the responsibility of the customer to ensure that they check the compatibility and suitability of a product prior to purchase. Our sales staff can offer advice only.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. PRICE INCREASES Unfortunately publishers occasionally raise the price of items unexpectedly. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. In the event that this occurs we will check with you to see if you still wish to receive the item at the new price. We may, at our discretion, absorb small price increases without passing them on to our customers. CDR We are aware that some CD writers can be brand sensitive; please select your media carefully, ensure that you have all the latest drivers downloaded via the web.

Shipping And Handling For deliveries to mainland UK: Standard Recorded Delivery (£2.50 per order - not guaranteed next day delivery) - software - shipped with the Royal Mail - blank media / bulky objects - shipped via Courier (price includes a supplementary delivery charge) Expedited Services (£7.50 min. per order placed Mon-Fri before noon) - software on Special Recorded Delivery (guaranteed next business day before noon) - other items on Courier Express Delivery (not guaranteed next day) For non-mainland UK higher delivery charges apply with heavy items. For delivery in central and northern Scotland higher delivery charges apply with all items. If you require further information with regards to carriage cost please call our mail order phone line on 0870 741 0427. INTERNATIONAL ORDERS We can deliver to most countries, please email us with your product requirements and our sales team will contact you to confirm the order with full product pricing, including shipping and charges. You may be liable for customs duties on your order when it reaches your country, not controlled/collected by us. For more information, you may wish to contact your local customs office.

Delivery Schedule We will endeavour to deliver goods within a reasonable time period but goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence. As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you. DAMAGED/MISSING GOODS If you should have, for any reason, a complaint or query regarding damaged or missing items, please notify us immediately by fax or telephone and subsequently in writing. Failure to do this could involve unnecessary delays. Please keep the box and packing materials that were used to send the goods, as we may need to examine them.

Back Orders OUT OF STOCK ITEMS Outstanding items (if any) are out of stock due to popular demand. We endeavour to despatch the rest of your order as soon as possible. You will only be charged for the goods that have been despatched and you pay shipping and handling charges only once. Please accept our apologies for the delay. You will always have the option to cancel your order if you would rather not wait for the goods. If you wish to check on the progress of your order or cancel any remaining items which are outstanding, please contact our Despatch Unit on 0870 741 0427.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is already included. All other orders are VAT free and we shall reduce your total as required.

Returns Before returning goods to us, it is important that you contact us first to obtain instructions as to where and how to send the goods and obtain a returns note number. All unauthorised returns are subject to a 15% handling charge and any carriage fees in these instances are not refundable. You can cancel your order within seven working days as long as the goods are returned unopened. Faulty or defective goods, still in their original supplied condition, may be returned to us for testing within 14 days of receipt. Where goods are found to be faulty by us, we will refund return postage and either send replacement goods to you or a refund; after this period goods are dealt with on an individual basis. If no fault is found you are responsible for carriage both ways and a testing fee may be charged. Please include the following details with all returns: your name, invoice number,returns note number, daytime number and the reason for the return. We cannot accept liability for packages damaged during transit, so wrap it well! We recommend you return your goods by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods.

Guarantee We guarantee your satisfaction. All of our products come with a full guarantee. We will replace with any faulty item with another of the same title. Your invoice is your receipt and guarantee for your order. Please keep it safely in case you need it for future reference. If your purchase was made by using a credit or debit card then the amount charged will be on the attached slip. We do not offer any credit facilities. You will only own the goods once we have received payment in full.

Contacting Us YOUR ORDER NUMBER The alphanumerical code on the left hand side of the invoice is the order number that was allocated to you when you placed you order. Please quote this number when contacting us prior to despatch of your order. YOUR INVOICE NUMBER The number on the right hand side of the invoice just above the date is the number that we have allocated you. In the event of a problem after you have received your order; please mention this number when contacting us. We can be contacted in various ways: email elaine@cdromcellar.co.uk or call us on 0870 741 0427 (International +44 <phone without first zero>) or fax us on 0870 741 0428 or write to us at CD Rom Cellar Ltd, PO Box 1597, Wolverhampton WV6 7FD

Privacy Policy We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a better shopping experience. We do not sell, trade or rent your personal information to others. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. CREDIT CARD SECURITY We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site Under the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access.

Remittance Terms Credit or Debit Card - we accept Visa. Solo, Switch and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.